Pengaruh Perceived Organizational Support dan Organizational Commitment Terhadap Employee Performance Melalui Organizational Citizenship Behavior pada RSUD Dr. M. Soewandhie Surabaya

Diah Primasari; Suwitho Suwitho; Suhermin Suhermin

doi:10.70716/emis.v4i3.915

Authors

Diah Primasari Program Studi S2 Manajemen Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya, Indonesia Author
Suwitho Program Studi S2 Manajemen Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya, Indonesia Author
Suhermin Program Studi S2 Manajemen Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya, Indonesia Author

DOI:

https://doi.org/10.70716/emis.v4i3.915

Keywords:

perceived organizational support, organizational commitment, organizational citizenship behavior, employee performance

Abstract

This study aims to analyze and examine the influence of perceived organizational support, organizational commitment, and organizational citizenship behavior on employee performance at RSUD dr. M. Soewandhie Surabaya. Several factors can influence the level of employee performance within an organization. This research seeks to examine and analyze the impact of perceived organizational support and organizational commitment on employee performance, both directly and through the mediating role of organizational citizenship behavior. The study population consists of 133 employees from the management unit of RSUD dr. M. Soewandhie Surabaya, selected using a saturated sampling method. Validity and instrument testing confirmed the validity of the data. A quantitative methodology was employed, utilizing the SmartPLS data analysis software. Reliability test results indicated that the statements for each variable successfully formed their respective constructs, as evidenced by the achievement of required composite reliability values. Data analysis demonstrated that all indicators in the study were suitable for proceeding to the hypothesis testing stage. The results indicate that perceived organizational support, organizational commitment, and organizational citizenship behavior have a significant influence on employee performance; furthermore, perceived organizational support and organizational commitment significantly influence employee performance through organizational citizenship behavior at RSUD dr. M. Soewandhie Surabaya.

References

Agustiningrum, S. D. (2016). Pengaruh persepsi dukungan organisasi terhadap kinerja karyawan yang dimediasi oleh OCB (Organizational Citizenship Behavior) (Studi pada PT Angkasa Pura I Kantor Cabang Surabaya). Jurnal Ilmu Manajemen (JIM), 4(2).

Angraini, R., Parawangi, A., & Mustari, N. (2021). Pengaruh komitmen organisasi terhadap kinerja pegawai di Badan Kepegawaian dan Diklat Daerah Kabupaten Enrekang. Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP), 2(3), 875–888. https://doi.org/10.26618/kimap.v2i3.3875

Ariyanto, V. S., Dwiatmadja, C., & Santoso, D. (2023). Pengaruh persepsi dukungan organisasi dan komitmen organisasi terhadap organizational citizenship behavioral. Sustainable Business Journal, 2(1), 1–11. https://doi.org/10.26623/sbj.v2i1.7007

Batilmurik, R. W., & Faymau, E. Y. (2021). Pengaruh kepribadian terhadap kinerja pegawai dimediasi organizational citizenship behavior (Studi pada Pegawai Biro Umum Sekretariat Daerah Provinsi Nusa Tenggara Timur). Samalewa: Jurnal Riset & Kajian Manajemen, 1(2), 137–143. https://doi.org/10.58406/samalewa.v1i2.466

Budur, T., & Demir, A. (2022). The relationship between transformational leadership and employee performance: Mediating effects of organizational citizenship behaviors. Iranian Journal of Management Studies, 15(4), 899–921.

Bustomi, A., Sanusi, I., & Herman, H. (2020). Pengaruh organizational citizenship behavior (OCB) terhadap kinerja pegawai Kementerian Agama Kota Bandung. Tadbir: Jurnal Manajemen Dakwah, 5(1), 1–16. https://doi.org/10.15575/tadbir.v5i1.2002

Cahyani, N. P. P. A., & Prianthara, I. B. T. (2022). Pengaruh lingkungan kerja, keselamatan kesehatan kerja, komitmen organisasi terhadap kinerja perawat RS Siloam Bali. Jurnal Manajemen Kesehatan Yayasan RS. Dr. Soetomo, 8(2), 225–239.

Claudia, M. (2018). The influence of perceived organizational support, job satisfaction and organizational commitment toward organizational citizenship behavior. Journal of Indonesian Economy and Business, 33(1), 23–45. https://doi.org/10.22146/jieb.17761

Elgeka, H. W. S., Yolanda, M., & Hariyanto, V. H. (2022). Peran perceived organizational support dengan organizational commitment pada karyawan CV. X Surabaya. Psibernetika, 15(1), 21–26. https://doi.org/10.30813/psibernetika.v1i15.3084

Fitri, I. K., & Endratno, H. (2021). Pengaruh komitmen organisasi dan kepuasan kerja terhadap kinerja karyawan dengan organizational citizenship behavior sebagai variabel intervening: Studi pada karyawan Hotel Bahari, Kabupaten Tegal. Derivatif: Jurnal Manajemen, 15(2), 276–293. https://doi.org/10.24127/jm.v15i2.663

Fitriani, F., Amin, S., & Wediawati, B. (2022). Pengaruh dukungan organisasi terhadap kinerja karyawan melalui keterikatan karyawan sebagai mediator (Studi pada Balai Perikanan Budidaya Air Tawar Sungai Gelam). Jurnal Ilmiah Universitas Batanghari Jambi, 22(3), 2256–2262. https://doi.org/10.33087/jiubj.v22i3.3054

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203

Halimsetiono, E., & Santosa, W. N. (2021). Komitmen organisasi karyawan dan pengaruhnya terhadap organizational citizenship behavior (OCB). Keluwih: Jurnal Sosial dan Humaniora, 2(2), 69–77. https://doi.org/10.24123/soshum.v2i2.4082

Khairunnisa, S., & Yulianti, P. (2022). Pengaruh POS terhadap service oriented-organizational citizenship behavior yang dimediasi oleh OC pada karyawan bidang pelayanan BPJS Ketenagakerjaan se-Jawa Timur. e-Journal Ekonomi Bisnis dan Akuntansi, 9(2), 49–55. https://doi.org/10.19184/ejeba.v9i2.31952

Kharismasyah, A. Y., Nami, E. E. T., & Aldiansyah, T. (2021). Pengaruh kecerdasan emosional, organizational citizenship behavior, keterlibatan kerja terhadap kinerja perawat RSUD Majenang. Jurnal Manajemen, 15(1), 142–154.

Merdiaty, N., Putri, A. I., & Mangundjaya, W. L. (2023). The effect of organisational commitment to organisational citizenship behaviour through meaningful work as a mediator. International Journal of Research in Business and Social Science, 12(3), 196–206.

Narwastu, Y. V., Widjaja, D. C., & Setiawan, R. (2023). Pengaruh perceived organizational support terhadap organizational citizenship behavior melalui employee development dan organizational commitment sebagai variabel mediasi pada tenaga kependidikan. Jurnal Manajemen dan Organisasi, 14(2), 139–160.

Prasetia, I. M. Y., Landra, I. N., & Sudja, I. N. (2022). Peran organizational citizenship behavior (OCB) dalam mediasi kepuasan kerja, motivasi, komitmen organisasi terhadap kinerja pegawai pada Universitas Udayana. Widyanata, 19(2), 76–97. https://doi.org/10.54836/widyanata.v19i2.1000

Purnami, P. R. (2017). Pengaruh kompensasi dan persepsi dukungan organisasi terhadap komitmen organisasi dan kinerja karyawan Rumah Sakit BaliMéd Karangasem. Jurnal Ekonomi dan Bisnis Jagaditha, 4(1), 95–107. https://doi.org/10.22225/jj.4.1.226.95-107

Rachmawati, E. M., & Lestariningsih, M. (2022). Pengaruh kepuasan kerja, achievement motivation dan komitmen organisasional terhadap kinerja karyawan Kantor Pos Surabaya 6000. Jurnal Ilmu dan Riset Manajemen, 11(6), 2–13.

Ratnasari, D., Utami, H. N., & Prasetya, A. (2023). The impacts of perceived organizational support and work environment on employee performance: The mediating effects of job satisfaction. Profit: Jurnal Administrasi Bisnis, 17(2), 267–281. https://doi.org/10.21776/ub.profit.2023.017.02.10

Saputra, P. E. W., & Supartha, I. W. G. (2019). Pengaruh budaya organisasi dan dukungan organisasi terhadap OCB dimediasi oleh komitmen organisasional. E-Jurnal Manajemen, 8(12), 7134–7153.

Sihag, P., & Dhoopar, A. (2023). Organizational resilience and employee performance: The mediation of perceived organizational support in the Indian HEIs. International Journal of Productivity and Performance Management, 72(9), 2674–2696. https://doi.org/10.1108/IJPPM-07-2021-0387

Soeprijadi, F., & Sudibjo, N. (2021). Persepsi kinerja guru ditinjau dari persepsi dukungan organisasi, person-organization fit, dan organizational citizenship behavior. Jurnal Pendidikan, 22(1), 1–14. https://doi.org/10.33830/jp.v22i1.965.2021

Sujarweni, V. W. (2018). Metode penelitian bisnis dan ekonomi pendekatan kuantitatif. Pustaka Baru Press.

Suswati, E., Alhasani, I. S., & Wahyono, G. B. (2021). Pengaruh kompetensi dan komitmen organisasi terhadap kinerja pegawai melalui organizational citizenship behaviour (OCB) sebagai mediasi. Jurnal Sosial dan Teknologi (SOSTECH), 1(9), 1106–1120. https://doi.org/10.59188/jurnalsostech.v1i9.206

Syaputra, A., & Widjayanti, R. E. (2021). Perceived organizational support: Analisis kritis dari sebuah model mediasi untuk variabel organizational commitment. Matrik: Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan, 15(2), 233–242.

Syarifudin, A., Sudarmadji, & Suherman. (2022). Pengaruh perceived organizational support dan psychological empowerment terhadap kinerja pegawai melalui organizational citizenship behavior di KPP Perusahaan Masuk Bursa. Jurnal Bisnis dan Manajemen, 27(1), 1–10.

Takdir, S., & Ali, M. (2020). Pengaruh komitmen organisasi dan kepuasan kerja terhadap organizational citizenship behaviors (OCB). Jurnal Manajemen, 6(1), 9–16.

Taufiqurrahman, Noermijati, & Kurniawati, D. T. (2021). The effect of philanthropic organizations, culture on employee performance through organizational commitment and organization citizenship behavior as intervening variables. International Journal of Research in Business and Social Science, 10(3), 82–90.

Wulandari, S., & Andriani, C. (2019). Pengaruh perceived organizational support terhadap organizational citizenship behavior dengan komitmen organisasional sebagai variabel mediasi pada perawat rawat inap Rumah Sakit Tentara Dr. Reksodiwiryo Padang. Jurnal Kajian Manajemen dan Wirausaha, 1(2), 73–82.